Lead the hospitality team on the Northlander Passenger train with Ontario Northland in North Bay. This role focuses on delivering an exceptional customer experience and operational efficiency.

As a Supervisor in Hospitality and On-Board Services, you will oversee the service quality of the Northlander trains while fostering a team-oriented team environment. Your responsibilities include pre-trip inspections, crew scheduling, and addressing customer feedback to continuously enhance service. With an emphasis on safety and service excellence, this role is vital to our passenger operations.

Key Responsibilities:
• Establish monthly crew schedules for Hospitality Attendants
• Conduct pre-trip coach inspections and report deficiencies




• Lead daily briefings for team communication and task delegation
• Verify daily sales and maintain quality assurance checks
• Enforce passenger policies and manage onboard disruptions

Requirements:
• College diploma in Hospitality or related field
• 3-5 years experience managing customer service teams
• Bilingual in English and French, verbal only
• Familiar with POS systems and radio communication
• Strong cash handling and organizational skills

Drive operational excellence and enhance passenger experiences on the Northlander with your leadership skills.
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📌 On-Board Services Supervisor North Bay (Ontario)
🏢 Ontario Northland
📍 Ontario