Take charge as Experience Centre Manager at My Insurance Broker in Richmond Hill, Ontario. Drive sales and service excellence while mentoring a dedicated team in a fully in-office environment.

This full-time and permanent role involves overseeing daily operations and ensuring your team delivers exceptional customer service. You'll utilize your extensive insurance knowledge and leadership skills to support continuous team development, monitor performance metrics, and handle escalated customer inquiries. A deep understanding of insurance principles and regulatory guidelines is essential for this role.

Key Responsibilities:
• Onboard and train new team members effectively
• Track team performance metrics and SLA adherence




• Act as an escalation point for complex inquiries
• Ensure compliance with company policies and quality standards
• Coordinate regular team meetings to foster alignment

Requirements:
• College or University Degree or equivalent experience
• 3-5 years in a general insurance brokerage
• RIBO (Level I) License is mandatory
• Solid skills in MS Office and insurance systems
• Previous supervisory or leadership experience needed

Lead your team to success and deliver superior customer experiences at My Insurance Broker.
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📌 Experience Centre Manager in Richmond Hill (Ontario)
🏢 My Insurance Broker
📍 Ontario