Drive operational excellence as a Production Support Analyst for Symbiotic Digital in Toronto, ON. This role focuses on middleware support and incident management in a cooperative environment.

As a Production Support Analyst, you will play a critical role in maintaining operational activities for Java-based enterprise applications. Your responsibilities will include incident resolution, service request management, and configuration management. Collaborating with technical and business stakeholders, your expertise in middleware technologies and cloud platforms will be crucial for success.

Key Responsibilities:
• Support enterprise application operational activities
• Perform incident intake and troubleshooting activities




• Manage and fulfill service requests effectively
• Implement and monitor change requests
• Conduct operational analysis and reporting

Requirements:
• 2+ years experience with middleware solutions
• Proficiency in IBM WebSphere and OpenShift
• Familiarity with CI/CD tools like Jenkins
• Strong understanding of ITIL processes
• Excellent reporting and communication skills

Utilize your middleware expertise with Symbiotic Digital to enhance operational support in this impactful role.
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📌 Production Support Analyst at Symbiotic Digital (Ontario)
🏢 Symbiotic Group
📍 Ontario