Join HCLTech as a Senior Technical Lead in Ontario Centre, Queensville. Drive customer satisfaction and oversee escalated incident resolution today.

In this role, you'll ensure on-time incident resolutions, maintain compliance, and provide mentorship to teams in a support operations environment. As part of HCLTech, a global leader, you will facilitate communication among business stakeholders and participate in strategic capacity planning. Your expertise will foster positive customer feedback and reinforce productive processes.

Key Responsibilities:
• Ensure timely resolution of escalated incidents
• Mentor and guide team members effectively
• Validate Change Order Implementation Plans
• Engage in customer meetings for issue resolution
• Analyze root causes and performance trends

Requirements:
• Extensive experience in technical support leadership
• Strong understanding of SLA compliance
• Proficiency in mentoring and documentation practices
• Excellent communication skills with stakeholders
• Familiarity with capacity planning principles

Bring your technical leadership and support expertise to HCLTech's dynamic team in Ontario.
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📌 Lead Technical Support in Ontario
🏢 HCL Technologies
📍 Ontario