Lead customer service initiatives with TD Canada Trust in Sault Ste Marie, Ontario. As a Customer Experience Manager, you will inspire your team to create remarkable customer interactions and experiences.
In this role, you will oversee a dedicated team focused on enhancing customer satisfaction across various transactions. Delivering dynamic leadership, you will ensure operational excellence and mentor team members, promoting a positive branch atmosphere. You'll collaborate with partners to tailor services to customer needs while resolving issues to elevate the overall experience.
Key Responsibilities:
• Mentor team for exceptional customer service delivery
• Maintain compliance and meet customer demands
• Resolve customer complaints following guidelines
• Coach team on effective advice-giving strategies
• Lead daily branch administrative operations
Requirements:
• Bachelor's degree or over 3 years relevant experience
• In-depth knowledge of banking functions and solutions
• Proficiency in MS Office and internet applications
• Strong communication and organizational skills
• Dynamic leadership abilities in a rapid-paced environment
Enhance customer experiences, lead your team effectively, and shape lasting relationships with TD Canada Trust.
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📌 Customer Experience Manager at TD (Ontario)
🏢 TD
📍 Ontario