Elevate guest experiences at Gateway Casinos as a full-time Guest Services Shift Manager. Lead a dynamic team and ensure quality service in a fast-paced gaming environment.

In this pivotal role, you will oversee all Guest Services and Tables operations, fostering a collaborative atmosphere among staff. Your leadership will be critical in mentoring employees and ensuring compliance with regulations. Solid organizational skills and attention to detail are essential for achieving excellence in service delivery and operational efficiency.

Key Responsibilities:
• Manage and evaluate team performance in Guest Services
• Oversee training and recruitment activities for staff
• Resolve escalated customer experience issues effectively




• Collaborate on marketing initiatives and gaming promotions
• Ensure adherence to regulatory compliance and reporting

Requirements:
• Minimum 5 years in gaming, with 3 years in supervision
• Exceptional leadership and problem-solving skills
• Strong communication and interpersonal abilities
• Proficient in PC applications and customer service
• Post-secondary education in a relevant field required

Utilize your leadership traits and gaming knowledge to optimize guest satisfaction at Gateway Casinos.
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📌 Guest Services Shift Manager at Gateway Casinos (Ontario)
🏢 Gateway Casinos & Entertainment
📍 Ontario