Volunteer Administrator

Finally Home Cat Rescue

Role Overview
Finally Home Cat Rescue is a volunteer-based rescue dedicated to giving homeless cats a second chance. We are looking for an enthusiastic, dependable, and compassionate Volunteer Administrator to oversee the daily operation of our adoption centre located inside PetSmart.

This volunteer leadership role oversees all volunteer programs, including the PetSmart Cat Room, foster care, fundraising, social media, and adopter follow-up volunteers. The Volunteer Administrator will learn all day-to-day PetSmart Cat Room Team Lead responsibilities while serving as the primary volunteer coordinator and ambassador for Finally Home Cat Rescue.

The adoption centre houses up to 8 adoptable cats in individual and communal enclosures and is supported by approximately 50 volunteers covering four daily shifts, seven days a week.

We can have up to 150 cats in the rescue’s care. Some are in foster homes, at the PetSmart care center and at a partnered Cat Café (Scarborough)

Time Commitment

Approximately 15–20 hours per week

Flexible schedule with availability to respond to volunteer needs

Occasional on-site coverage when volunteer shifts require support or for answering potential adopters’ questions at PetSmart.

This Role Entails

Volunteer Leadership

Oversee daily PetSmart Cat Room operations

Coordinate monthly volunteer shifts for the PetSmart Cat Room

Fill volunteer shifts when coverage is unavailable

Provide ongoing guidance and support to existing volunteers

Help resolve volunteer concerns in a professional and respectful manner

Document volunteer absenteeism and non-adherence to all rescue policies and cat room procedures

Report recurring attendance or performance concerns to the Board of Directors

Communicate rescue updates, reminders, and procedural changes to volunteers

Support all volunteer teams across the rescue

Be a role model and ambassador for the rescue

Cat Care & Welfare

Maintain all operational (cat health and welfare, cleanliness, inventory, communication, and reporting) duties





Monitor the health and well-being of all adoptable cats

Observe cats for illness, injury, or behavioural concerns and immediately report issues to the Adoption Team

Ensure cats receive proper enrichment, socialization, and exercise

Groom cats when required

Help maintain a calm, clean, and low-stress environment

Cat Room Operations

Document the cat room’s condition on a biweekly (2x per week) basis and ensure the following remains clean, organized, and fully stocked

Take note of the inventory of food, litter, cleaning supplies, bedding, and other essentials

Communicate to Directors when supplies are running low

Ensure daily cleaning standards are maintained, including:

Litter boxes

Food and water dishes

Bedding and linens

Cat enclosures

General room cleanliness

Public & Adoption Support

Welcome PetSmart shoppers visiting the adoption centre

Answer questions about the rescue and available cats

Speak with potential adopters and explain the adoption process

Promote responsible pet ownership and positive customer experiences

Direct adoption inquiries to the appropriate adoption team members

Model exceptional professionalism, etiquette, respect, and integrity in every interaction. Represent the rescue positively with volunteers, the public, PetSmart staff, adopters, and leadership.

PetSmart Volunteer Schedule

The Volunteer Administrator oversees volunteers working the following daily shifts (seven days per week):

9:00 AM – 12:00 PM

12:00 PM – 3:00 PM

3:00 PM – 6:00 PM

6:00 PM – 9:00 PM

When PetSmart is closed for holidays, there are no volunteers scheduled.

Social Media, Fundraising, Foster Care, and Post-Adoption Volunteer Schedule

These teams of volunteers are mostly virtual and do not have a set shift.



Several leads oversee these areas.

The Volunteer Administrator will be responsible for documenting procedures for the rescue. Maintaining consistency across all areas.

Skills Required

Be proficient with Excel, Word, Outlook, texting, and digital communication tools

Ability to speak confidently with customers about adoptable cats and the adoption process

Strong leadership and organizational skills

Excellent communication and interpersonal skills

Comfortable working with volunteers from diverse backgrounds

Calm under pressure and able to solve problems independently

Compassionate and patient with both people and animals

Reliable and dependable

Able to prioritize multiple responsibilities

Comfortable speaking with members of the public

Qualifications

Reside near the North Richmond Hill PetSmart location and maintain versatile availability

Previous experience working with cats is strongly preferred

Volunteer leadership or supervisory experience is an asset

Basic computer and email skills

Access to a car

Ability to lift approximately 25 lbs and perform light cleaning duties

Passion for animal rescue and cat welfare

We Value Most

Reliability and accountability

Compassion and empathy

Positive leadership

Professionalism

Initiative

Teamwork

Commitment to providing exceptional care for every cat

Build positive relationships and resolve conflict calmly, fairly, and professionally

What You Will Gain

The opportunity to make a meaningful impact on homeless cats’ lives

Leadership experience managing a large volunteer team

Experience in animal welfare and rescue operations

The satisfaction of helping cats find loving forever homes

The chance to be part of an enthusiastic and supportive rescue community

This volunteer administrator role is essential to ensuring that our shelters and foster homes operate safely and efficiently, provide outstanding care for every cat, and create a positive experience for volunteers and potential adopters.

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📌 Volunteer Administrator (Ontario)
🏢 Finally Home Cat Rescue
📍 Ontario