Elevate IT processes with Defence Construction Canada (DCC) as a Lead IT Service Management and Asset Management Specialist. Manage ITSM processes and enhance asset lifecycle management in a hybrid model.

This continuing role at DCC seeks a proven leader in ITSM and asset management, overseeing optimization of processes like Incident, Problem, and Change Management. You will ensure alignment with ITIL standards while managing a team for operational excellence. Your strategic oversight will be critical in maintaining compliance and governance across IT services and assets.

Key Responsibilities:
• Support development and optimization of ITSM processes
• Manage the IT asset lifecycle including procurement and disposal




• Ensure data accuracy in the Configuration Management Database
• Collaborate with teams to meet service delivery needs
• Monitor metrics and generate reports for improvement

Requirements:
• Proven experience in ITSM with leadership roles
• Solid understanding of ITIL framework and tools
• Excellent analytical and communication skills
• Bilingual in French and English is mandatory
• Relevant IT diploma with eight years of experience

Drive operational efficiency in IT management and asset oversight at DCC.
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📌 Lead IT Service Management Specialist (Quebec City)
🏢 Defence Construction Canada
📍 Quebec City