Become a vital part of the Strata Hotel team as a part-time Guest Service Agent in Kingston, Ontario. Deliver exceptional customer service by managing reservations and providing guest information.

As a Guest Service Agent, reporting to the Director of Operations, you will assist guests during check-in, promote hotel offerings, and attend to inquiries. This role requires a commitment to customer satisfaction, robust communication skills, and the ability to work under pressure, especially during peak hours.

Key Responsibilities:
• Respond to inquiries through phone and email promptly
• Coordinate guest arrivals and departures efficiently
• Promote hotel amenities like breakfast and bar services
• Upsell available rooms and services to guests
• Handle guest complaints and ensure satisfaction

Requirements:
• Previous experience in hotel or restaurant services
• Strong communication skills in English
• Availability for varying schedules, including weekends
• Knowledge of local attractions and amenities
• Smart Serve certification is mandatory

Deliver a memorable service experience while enhancing your hospitality skills at Strata Hotel in Kingston.
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📌 Part-Time Guest Service Agent Kingston (Ontario)
🏢 Strata Hotel
📍 Ontario