Elevate your career as a Technical Support Analyst in Calgary with Pason, a leader in data management systems. Provide 24/7 technical support for clients in land-based and offshore rig environments.

This role demands strong communication, analytical, and critical thinking skills to assist clients effectively. You will troubleshoot complex software and hardware issues while supporting over 200 field technicians. The ideal candidate thrives in a dynamic, fast-paced workplace, committed to exceptional customer service and process improvements.

Key Responsibilities:
• Respond to inquiries via phone or email for issue resolution
• Log client interactions and troubleshoot technical issues




• Identify situations needing field technician escalation
• Collaborate with developers to recreate problems
• Track issues to resolution and update the Knowledge Base

Requirements:
• 2+ years technical support experience
• Expertise in CentOS, Windows 10, Cisco networking
• Call center experience is a strong asset
• Fluent in English, Spanish is a plus
• Valid transportation for field support

Utilize your technical skills and thrive in a hybrid work environment with Pason in Calgary.
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📌 Technical Support Analyst in Calgary (Alberta)
🏢 Pason
📍 Alberta