Drive customer care excellence at FortisBC's Contact Centre in Prince George, BC. This full time temporary Team Manager position is focused on leadership, staff development, and customer satisfaction.

In this management role, you will lead a diverse team of Contact Centre Representatives, providing the leadership necessary to achieve operational goals and enhance customer experiences. You will oversee hiring, performance reviews, and coaching sessions to foster a high-performance culture, keeping customer service metrics in line with expectations. Acting as a key liaison between staff and management, you will facilitate effective communication and staff engagement.

Key Responsibilities:
• Provide leadership and coaching to the Contact Centre team




• Ensure optimal staffing and skill development
• Handle escalated customer inquiries and support
• Monitor individual and team performance
• Promote sharing of information and best practices

Requirements:
• Related degree/diploma plus 2-3 years experience
• Strong leadership and development skills
• Customer service orientation and problem-resolution focus
• Ability to communicate effectively, both verbally and in writing
• Proficient in organizing work under tight schedules

Embrace a chance to shape the future of customer service at FortisBC.
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📌 Leadership Role Contact Centre Prince George (British Columbia)
🏢 FortisBC
📍 British Columbia