Transform player experiences with Big Viking Games as the VIP Engagement Manager in a hybrid work model. Focus on personalized strategies to enhance player satisfaction and retention.
In this leadership role, you will oversee VIP relationships for popular titles like YoWorld and FishWorld. Your responsibilities include crafting tailored engagement strategies and collaborating with Player Services and other teams. A proactive approach is essential to improve service operations and ensure high levels of player satisfaction.
Key Responsibilities:
• Own and enhance the VIP player program
• Engage high-value players through personalized communication
• Plan specialized outreach events for VIPs
• Monitor player behavior for opportunities and risks
• Support retention initiatives with a player-first mindset
Requirements:
• 4+ years in VIP management or player services
• Experience managing high-value player relationships
• Robust written and verbal communication skills
• Ability to analyze player behavior data
• Experience developing support workflows and training materials
Become a leader in creating memorable VIP experiences with Big Viking Games.
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📌 VIP Engagement Manager at Big Viking Games (Ontario)
🏢 Bilinguallink
📍 Ontario
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