Elevate service delivery as a Senior Manager at Staples Canada, focusing on Field Operations. Lead strategic and tactical initiatives to drive performance across Divisions 6 and 8.
This leadership role requires close collaboration with District and Regional managers to foster operational excellence and customer satisfaction. Your strategic thinking and leadership will facilitate the execution of business initiatives, improve service standards, and enhance sales enablement through effective communication. You will analyze performance data and trends to identify areas for improvement, ensuring alignment with customer expectations.
Key Responsibilities:
• Lead service strategy implementation in the field
• Partner with managers to enhance service quality
• Champion consistency and efficiency initiatives
• Promote adherence to brand standards across operations
• Drive training efforts to support service excellence
Requirements:
• Over 7 years in fields like service management
• Robust sales background and strategic insight
• Proven project leadership and collaboration skills
• Experience in multi-regional service settings
• Relevant post-secondary education or equivalent experience
Utilize your skills to create impactful service experiences at Staples Canada.
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