Lead customer support operations at Dayforce as a Senior Director. Drive efficiency through staffing strategies, performance management, and operational excellence in a dynamic setting.

This role at Dayforce, based in Toronto, is pivotal in aligning business strategy with workforce execution. You'll oversee forecasting, staffing, scheduling, and reporting, ensuring customer satisfaction and adherence to financial targets. Strong collaboration with Global Business Operations, Resource Planning, Finance, and Customer Support teams will be essential for success.

Key Responsibilities:
• Develop and refine demand forecasts with Global Business Operations
• Translate forecasts into staffing requirements and hiring plans
• Provide strategic oversight for scheduling processes




• Monitor performance and make real-time adjustments to protect service levels
• Lead governance for workforce planning and operational rhythms

Requirements:
• Over seven years in workforce planning or customer operations strategy
• Three years leading workforce planning or analytics teams
• Deep understanding of customer support environments
• Experience in operational planning and forecasting
• Proven track record of improving customer satisfaction

Drive operational excellence and strategic workforce planning to enhance customer support at Dayforce.
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📌 Senior Director of Customer Support Dayforce (Ontario)
🏢 Dayforce
📍 Ontario