Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $44,000 - $55,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function. Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Customer: Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs). Refer or escape processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained. Identify opportunities to improve service delivery. Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels. Interact with partners by responding to requests in an effective and timely manner. Use effective relationship skills when communicating with partners/colleagues/customers.

Shareholder: Complete assigned workload to meet SLA requirements for service and productivity. Understand and apply operating policies and procedures. Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escape issues where appropriate. Support the timely and accurate completion of business processes and procedures. Escalate non- standard or high-risk activities as necessary. Support and participate in process improvement opportunities. Ensure necessary due diligence to support the accuracy of all transactions / activities. Be knowledgeable of and comply with Bank Code of Conduct.

Employee/Team: Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment. Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas. Participate in personal performance management and development activities, including cross training within own team. Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities. Contribute to a fair, positive and equitable environment that supports a diverse workforce.



Act as a brand ambassador for function and the bank, both internally and/or externally.

Breadth & Depth

Works within well defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact. Completes standard transactions using a limited number of systems and/or applications. Executes through a prescribed, established or documented set of parameters / procedures. Limited to low decision- making authority. Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion. Limited or first level (initial) interaction with internal partners. Focus of work is on the completion of day to day processes or activities however may include weekly or monthly routine activities. Requires entry or working level knowledge of processes / procedures. Generally reports to a Team Manager.

Experience and/or Education

Undergraduate degree/ college diploma preferred and/or 0 – 1+ year relevant experience.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking perks and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development





If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Learn more: Canada | US | Europe & Asia Pacific

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📌 Operations Officer I (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto