Become an integral part of VTRAC Consulting Corporation as a Customer Support Specialist in the Greater Toronto Area. This SaaS support role emphasizes resolving client issues and optimizing operations through technology.
In this permanent position, you will play a vital role in customer success. With over three years of experience in a support role, you will manage Tier-1 customer inquiries primarily related to SaaS applications. Responsibilities will include troubleshooting hardware and software problems, utilizing Microsoft Excel for data integration, and maintaining a explicit record of client interactions.
Key Responsibilities:
• Serve as primary contact for clients, resolving issues promptly
• Implement Microsoft Excel data for customer demands




• Document client interactions via CRM tools like Intercom
• Coordinate with internal teams to ensure issue resolution
• Manage logistics for hardware devices and inventory
Requirements:
• Minimum three years in a customer support role
• Strong experience with Microsoft Excel usage
• Familiarity with AI support tools
• Excellent written communication skills
• Attention to detail and problem-solving mindset
Support VTRAC in building a greener future through exceptional customer service.
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📌 Customer Support Specialist in Toronto
🏢 ODAIA
📍 Toronto