Join TEKsystems in Toronto as an Omnichannel Solutions Architect and redefine customer experiences. Utilize your extensive experience in solution architecture to create consistent, scalable architectures across digital platforms.
This role plays a crucial part in designing an integrated customer experience that aligns with business strategies. You'll leverage your 7+ years of expertise in omnichannel design, focusing on Dynamics CRM solutions and customer portal integrations. Your work will empower customers through effective architecture and a seamless journey.
Key Responsibilities:
• Define the ideal customer experience architecture
• Implement integrated solutions across customer platforms




• Ensure consistency across all digital interaction channels
• Oversee the governance of CX critical solutions
• Analyzing risks and improving journey continuity
Requirements:
• Bachelor's degree in a relevant field
• 7+ years in solution architecture focused on CX
• Solid knowledge of Microsoft Dynamics CRM
• Experience with full-stack web-based architectures
• Excellent skills in producing architecture artifacts
Elevate customer engagement through strategic design at TEKsystems in Toronto.
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📌 Omnichannel Solutions Architect Role at TEKsystems (Toronto)
🏢 TEKsystems
📍 Toronto