Lead the customer service team for the Regional Municipality of Wood Buffalo in Fort McMurray. This permanent full time position emphasizes operational excellence, team leadership, and customer relationship management.

As the Customer Service Supervisor, you will drive exceptional service delivery while mentoring a passionate team. This role requires strong leadership, operational oversight of municipal services, and continuous improvement initiatives. Experience in customer service within a fast-paced environment and previous supervisory experience are essential for success.

Key Responsibilities:
• Lead recruitment, scheduling, and team performance management
• Oversee municipal service operations and communications
• Resolve escalated inquiries and enhance service delivery




• Maintain financial controls and cash handling protocols
• Drive continuous improvement initiatives within the department

Requirements:
• Five years of customer service experience required
• Two years of leadership experience required
• Knowledge of municipal laws and operations
• Diploma in Business Administration or related field
• Strong organizational and communication skills

Utilize your leadership, operational expertise, and commitment to service excellence to enhance customer experiences in Fort McMurray.
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📌 Customer Service Supervisor in Fort McMurray (Alberta)
🏢 Regional-Municipality-of-Wood-Buffal
📍 Alberta