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Technical Training & Support Manager - Nors Canada.
With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career? Your new opportunity might be right here.

We are looking for a Technical Training & Support Manager - Nors Canada to join our Training team in any major Nors location.

SUMMARY
The Technical Training & Support Manager is the enterprise leader for technical capability, ensuring technicians and parts teams are trained, supported, and equipped to deliver high-quality service and maximize equipment uptime. This role is responsible for developing and delivering instructor-led technical training, coordinating OEM training programs, supporting technical troubleshooting, and building long-term organizational capability.

Expected Salary range (gross/annual)
$150,000 to $175,000 a year.

DUTIES AND RESPONSIBILITIES
Acts as the "Capability Builder for NORS Canada", accountable for:

Technician and parts training systems

Real-time technical support

Knowledge management and sharing

Alignment of capability to operational needs

Roles & Expectations

Business Impact

Improve technician productivity and first-time fix rates

Reduce repeat failures and technical escalations

Improve speed to competency

Operational Excellence (Lean)

Standardize

Training paths

Certification processes

Knowledge sharing systems





Build structured technical support network

Capability Development

Develop and deliver instructor-led technical training programs for technicians, apprentices, and parts personnel.

Coordinate OEM training opportunities and ensure consistent delivery across all regions.

Facilitate technical workshops and knowledge-sharing sessions.

Evaluate training effectiveness and update course content as required.

Standard Work

Daily

Support technical escalations

Maintain visibility of critical issues

Update and communicate technical information

Weekly

Review

Training delivery progress

Technical support requests and trends

Coordinate with regional leaders on needs

Deliver or coordinate instructor-led technical training sessions.

Review upcoming training schedules and resource requirements.

Monthly

ReviewTraining completion and effectiveness

Technical issue trends and repeat failures

Update knowledge database

Quarterly

Assess technician capability gaps

Adjust training programs

Review support model effectiveness

Annually

Build training plan and budget

Define learning paths and certification targets

Align with OEM requirements.

KPIs

Capability

Training hours delivered

Number of instructor-led training sessions completed

Technician training participation rate





Technician certification completion (where measurable)

Operational

Technical support requests resolved

Repeat technical issue trends (where available)

Support

Technical response time

Training satisfaction scores

Knowledge articles created or updateds

CORE COMPETENCIES

Excellent written and verbal communication skills

In-depth knowledge of available training programs, both in and out of the workplace

Strong organizational skills

Excellent knowledge of digital software systems

Strong business management skills

Strong analytical skills

Strategic planning skills

Solid time management and planning skillsy

EDUCATION/TRAINING

Post-secondary diploma and/or relevant work experience;

Proficiency in French is an asset

PARTICULAR CONDITIONS
HEALTH AND SAFETY
It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and safe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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📌 Technical Training & Support Manager - Nors Canada. (Ontario)
🏢 Grupo NORS
📍 Ontario