Join Staples as a Customer Support Manager, enhancing customer satisfaction alongside ServiceOntario operations. Lead a team focused on delivering exceptional service while managing complex customer inquiries.

As a Customer Support Manager at Staples Canada, you will oversee ServiceOntario services directly within the retail store. This role emphasizes leadership and operational excellence, ensuring both customer satisfaction and efficiency. You are responsible for resolving customer escalations and educating staff on service protocols.

Key Responsibilities:
• Lead daily operations of the ServiceOntario Centre
• Effectively manage customer complaints and escalations
• Interpret guidelines and coach team members




• Develop workforce succession strategies with management
• Implement training programs to enhance service delivery

Requirements:
• 3-5 years of customer service experience in retail or call center
• 1-2 years leadership experience required
• Solid problem-solving and communication skills
• Effective planning and prioritization abilities
• Bilingualism in English/French is a plus

Enhance customer experiences and manage efficient service operations at Staples Canada.
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📌 Customer Experience Manager - Staples Canada (Ontario)
🏢 Staples
📍 Ontario