Join Apex Systems as a Senior Technical Support Analyst in a hybrid work model. Leverage your Microsoft troubleshooting skills and escalation handling expertise while supporting key client needs.

In this full-time, permanent role, you'll serve as the senior escalation point for Tier I and II analysts. Your deep experience with Windows OS, Microsoft 365, and Active Directory will be essential for advanced troubleshooting and access management. Mentor junior staff and manage high-volume service requests to ensure top-tier support for approximately 800 tickets monthly.

Key Responsibilities:
• Manage escalations for complex technical issues
• Troubleshoot Windows OS, Microsoft 365, and hardware problems




• Mentor junior analysts to enhance troubleshooting capabilities
• Oversee access management and permissions changes
• Create knowledge base documentation to streamline processes

Requirements:
• Expertise in advanced troubleshooting techniques
• Robust experience with Windows 11 and Active Directory
• Familiarity with identity and access management
• Ability to work in high-volume environments
• IT certifications are a plus

Support clients effectively with high-quality technical assistance in this senior analyst role.
#J-18808-Ljbffr

📌 Senior Technical Support Analyst Hybrid (Ontario)
🏢 Apex Systems
📍 Ontario