Drive application stability and compliance as a Lead Application Liaison with HCLTech. Collaborate with cross-functional teams to ensure seamless operations and secure software environments.

In this senior role, you act as the main bridge among business owners, IT teams, and vendors. Your expertise will be pivotal in managing various platforms like OneTrust, CRAFT AMS, and Optimizely. You will facilitate application administration, configuration, and user access while ensuring alignment with business requirements.

Key Responsibilities:
• Monitor tickets and manage change requests efficiently
• Perform root cause analysis for complex customer issues
• Prepare and submit project status reports on risks
• Guide team members in technical capability enhancements
• Maintain application environments across development stages

Requirements:
• Proven experience managing business applications
• Solid technical support and administration skills
• Knowledge of SLAs and customer satisfaction principles
• Familiarity with change management processes
• Ability to train and mentor team members

Leverage your skills to enhance application performance and security at HCLTech.
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📌 Lead Application Liaison at HCLTech (Ontario)
🏢 HCL Technologies
📍 Ontario