Join Amica as an IT Service Management Lead to enhance the ServiceNow experience! This contract position in Toronto demands technical expertise and a focus on improving IT service delivery.

Amica Support Office is actively seeking an IT Service Management Analyst to oversee the ServiceNow platform. Reporting to the Senior Manager, you will administer upgrades, troubleshoot issues, and foster a service-oriented workplace. This role emphasizes effective communication and continuous improvement initiatives.

Key Responsibilities:
• Manage ServiceNow upgrades and compliance
• Support incident/problem/request management processes
• Create dashboards and reports for SLAs
• Mentor staff on ITSM principles and practices
• Analyze workflows for process enhancements

Requirements:
• Bachelor’s degree in relevant field
• At least 3 years of ServiceNow development experience
• ITIL certification required
• Proven experience in project management
• Strong analytical and interpersonal skills

Make a meaningful impact on IT services with Amica in Toronto, utilizing your skills to drive service excellence.
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📌 Amica IT Service Management Lead Role (Ontario)
🏢 Amica Mature Lifestyles
📍 Ontario