Take charge as Service Operations Manager with Dilawri, ensuring excellence in daily service operations and customer experiences. This position is integral to the success of our service department.

Reporting to the General Manager, you will oversee technician performance, enforce quality standards, and manage departmental profitability. You’ll work closely with inter-departmental teams to drive collaboration and enhance service outcomes. A strong background in automotive services and leadership is essential for this role.

Key Responsibilities:
• Oversee all aspects of service department operations
• Ensure timely resolution of customer complaints
• Implement training and development programs for staff




• Establish quality standards and customer treatment protocols
• Maintain accurate records of warranty and repairs

Requirements:
• Robust leadership and mentoring experience
• Excellent problem-solving and communication abilities
• Familiarity with financial metrics and departmental planning
• Understanding of automotive systems and repair processes
• Must be legally allowed to work in Canada

Shape the future of service excellence at Dilawri while fostering a culture of accountability and innovation.
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📌 Service Operations Manager at Dilawri (Manitoba)
🏢 Dilawri Group of Companies
📍 Manitoba