Shape customer interactions at Federated Insurance as a licensed Customer Support Specialist. Provide guidance to micro-business clients while managing policy changes in a hybrid work model.
This role is centered around delivering a positive customer experience for commercial micro-business clients through effective communication. You'll address their queries and maintain client satisfaction while also engaging in internal sales responsibilities. Your collaboration with teams like Risk Services and Claims will be essential to your success in a fast-paced environment.
Key Responsibilities:
• Provide professional service via phone with clients
• Clearly communicate with clients and partners alike
• Handle multiple tasks accurately under pressure
• Organize details in a busy work setting
• Adapt quickly to changing timelines and priorities
Requirements:
• Possession of an active OTL license or ability to obtain
• At least 3 years of experience in a relevant field
• Experience with client service requests and policy alterations
• Proficient in Microsoft Office applications
• Strong organizational skills under volume pressure
Bring your customer service skills to Federated Insurance and impact micro-business clients positively.
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