Elevate your career at Black & McDonald as a Customer Service Administrator in Hamilton (Stoney Creek). Support service teams and streamline operations while contributing to customer-focused solutions.
Join a dedicated team at Black & McDonald's Southwest Ontario office, where the Customer Service Administrator plays a vital role. This position facilitates communication and supports technicians, management, and sales teams by ensuring they have crucial resources. You will be responsible for planning, scheduling, and maintaining accurate records of service operations, assisting in delivering excellence to clients.
Key Responsibilities:
• Act as the 1st point of contact on the service line
• Dispatch technicians for service calls and maintenance work




• Manage workload schedules for maintenance agreements
• Ensure accurate records on call times and Quality Assurance
• Update payroll files weekly and assist with payroll duties
Requirements:
• 3-5 years in customer service and administration
• Post-secondary education preferred
• Strong organization and time management skills
• Knowledge of SharePoint and Microsoft Windows
• Ability to communicate effectively with clients and coworkers
Join Black & McDonald to advance your administrative skills while supporting a cooperative service environment.
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📌 Customer Service Administrator in Hamilton
🏢 Black & McDonald
📍 Hamilton