Become a Technical Support Specialist at Benji Pays, where you will provide vital assistance to customers in troubleshooting and optimizing their use of our platform. Join a hybrid team that values problem-solving and customer success.
In this role, you will engage with customers daily, resolving inquiries, onboarding recent users, and ensuring a seamless experience with our automated accounts receivable solutions. You’ll utilize your expertise to improve internal systems, documentation, and support processes, enhancing the overall customer experience.
Key Responsibilities:
• Deliver technical support through email, phone, and chat
• Troubleshoot customer issues quickly and effectively
• Escalate complex problems to Tier 3 support teams




• Refine customer support processes and documentation
• Monitor customer onboarding and satisfaction levels
Requirements:
• Strong troubleshooting and problem-solving skills
• Experience with merchant accounts and payment gateways
• Excellent communication abilities, both verbal and written
• Knowledge of accounting systems is a plus
• Proven ability to work independently and collaboratively
Maximize customer value and satisfaction as part of Benji Pays' creative team in Vancouver.
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📌 Technical Support Specialist at Benji Pays (Vancouver)
🏢 Benji Pays
📍 Vancouver