Telework Eligible: Yes
Working Title: Office of Continuous Improvement Project and Consultation Supervisor
Job Class: Human Services Supervisor 3
Agency: Human Services Dept
Job ID: 95475
Location: St. Paul
Telework Eligible: Yes
Full/Part Time: Full-Time
Regular/Temporary: Unlimited
Who May Apply: Open to all qualified job seekers
Date Posted: 07/14/2026
Closing Date: 07/27/2026
Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
Division/Unit: DHS-Central Office / MS OCI Team
Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $38.83 - $55.93 / hourly; $81,077 - $116,781 / annually
Classified Status: Classified
Bargaining Unit/Union: 216 - Middle Management Association/MMA
FLSA Status: Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing perks, support resources, and training and development opportunities.
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
Flexible work hours may be permitted with supervisor approval.
This position exists to supervise, lead and support Department of Human Services (DHS’s) efforts in continuous improvement and innovation. This position is responsible for the DHS Office of Continuous Improvement (OCI) project portfolio and supports the internal continuous improvement and innovation training program. This position consults with DHS units and all levels of agency personnel to provide advice, assistance and leadership on continuous improvement efforts. The incumbent also serves as liaison between MSD management and DHS OCI staff and represents DHS OCI in various settings. The incumbent guides the activities of the DHS OCI Projects Team (OCI-P) and monitors performance to ensure the team is meeting deadlines and work is aligned with the guiding principles of DHS OCI. This position conducts novel management analyses on departmental and statewide programs and provides recommendations to DHS leaders and staff about how to streamline operations and redesign business processes to meet customer and operating needs. It will initiate and support specific improvement efforts (e.g., DMAIC, LEAN and rapid improvement projects that will yield departmental benefits in cost savings, efficiencies, and improved designs). The position will also deliver departmental reports and analyses to agency leadership and other state officials. The position will be responsive to division and senior leadership requests and help build staff capacity enterprise-wide, ultimately helping to institutionalize a culture of continuous improvement and innovation in the department. This position responds to customer needs and departmental priorities laid out in DHS’s Strategic Plan.
Domain Of Responsibilities Include
Provide supervisory oversight and guidance to DHS OCI staff on the Improvement Project Leadership team. Exercise supervisory authority so that applicable labor agreements and plans are equitably administered and employees effectively perform assigned job duties to achieve the annual objectives of DHS PPIS.




Manage the DHS OCI project portfolio and reporting of portfolio results; ensure alignment with DHS and MSD strategic goals.
Direct the development of new, improved work procedures across the department by leading the most complex and/or sensitive improvement and innovation projects as needed.
Implement OCI long-range service and operational plans and provide leadership for continuous improvement (CI) functions within MSD.
Serve as DHS OCI liaison with MSD/DHS management and representative of DHS OCI within DHS and in the statewide CI community.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Demonstrated Leadership Experience. Leadership Experience Can Include
Experience as a supervisor, lead worker, team leader, project lead;
Completion of a State of Minnesota leadership program (e.g., ELI, L4);
A paid/unpaid position leading a program or chairing a committee
(e.g., ERG) - Experience must include:
1+ year of experience identifying issues, goals and strategic actions.
100+ hours per year commitment.
Four (4) Years Of Working Experience Providing Advisory, Consultancy, Or Strategic Insight Related To Continuous Improvement And/or Project Management Demonstrating The Following
Thorough knowledge of state-of-the-art methodologies related to LEAN, Six Sigma and other continuous improvement methodologies to serve as the department expert in continuous improvement methodologies and management analysis.
Application of Lean, DMAIC, DMADV, PDSA and/or other continuous improvement or innovation methodologies and principles.
Six Sigma Black Belt-level certification in Continuous Improvement practices or equivalent experience to train, coach, and manage staff with advanced continuous improvement expertise.
General knowledge of project management theories and practices with project management skills sufficient to monitor and manage the DHS OCI portfolio of projects for purposes of reporting and evaluating team performance. Experience conducting data planning, collection, analysis, and/or reporting.
Advanced knowledge of adult learning theory to sufficiently coordinate and oversee DHS OCI training initiatives in meeting the needs of adult learners across the agency with varying learning styles and aptitudes.
Evaluating, designing or redesigning business processes and/or procedures.
Preferred Qualifications
Advanced training in and/or experience with SharePoint includes site ownership-level responsibilities.
Experience modifying and presenting training to groups of varying sizes.
Public speaking experience and presentation skills to effectively present complicated information in a simple, understandable way (plain language) while emphasizing the value to the audience.
Formal training or certification in project management tools or methodology.
Project experience that includes using project management tools (e.g. Smartsheet, Gantt charts, communication plans, task tracking and project plans, etc.).
Project portfolio management experience that demonstrates efficient and effective management of a portfolio of complex CI projects.
Strong understanding of or experience in data analysis, interpretation, and synthesis to present accurate and useful information.
Familiarity with DHS and/or state government systems and processes
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
The MinnesotaDepartment of Human Services (DHS) will conduct criminal background checks on all finalists for this position.



Finalists must pass the DHS background check.
Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
A sense of purpose in their work
Connection with their coworkers and communities
Opportunities for personal and professional growth
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your Benefits May Include
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support To Help You Reach Your Career Goals
Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) For Work/life Support
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, you can contact the Careers Help Desk.

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📌 Office of Continuous Improvement Project and Consultation Supervisor - Human Services Supervisor 3 (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick