Join Fortinet’s mission in cybersecurity as a Support Specialist, providing superior technical assistance. Your role will involve solving complex networking challenges while ensuring customer satisfaction.

In this position, you’ll work with the Burnaby TAC Team to assist partners and customers with Fortinet’s products. You’ll utilize your knowledge in operating systems and networking to troubleshoot issues, analyze data, and enhance product understanding for clients.

Key Responsibilities:
• Provide technical support for Fortinet products
• Analyze customer configurations and suggest improvements
• Collect system information for troubleshooting analysis
• Reproduce customer environments to isolate problems
• Maintain effective communication throughout case management

Requirements:
• 0-2 years of support experience in networking/security
• Deep knowledge of operating systems: Windows, OSX, Linux
• Familiarity with TCP/IP, L2/L3 switches, firewall products
• Solid troubleshooting and problem-solving abilities
• Bachelor’s degree or related experience preferred

Drive customer success through expert support and collaboration at Fortinet.
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📌 Cybersecurity Support Specialist in Burnaby (British Columbia)
🏢 Fortinet
📍 British Columbia