Shape customer support experiences at Lyft as a Data Analytics Lead. Leverage analytical skills to enhance efficiency and drive quality decisions in a hybrid work environment.

In this key role, you will partner with various teams including Product and Engineering to identify and design impactful solutions for our Safety & Customer Care (SCC) team. You’ll utilize your expertise to develop frameworks, monitor KPIs, and ensure our support mechanisms foster long-term customer loyalty. The position demands strong analytical thinking, problem-solving abilities, and effective communication skills to translate insights into actionable recommendations.

Key Responsibilities:
• Collaborate with cross-functional teams to meet business objectives
• Develop scalable decision-making frameworks




• Define and track success metrics with dashboards
• Design A/B tests to evaluate product impact
• Present KPI performance findings to senior leadership

Requirements:
• Degree in statistics, economics, or a related field
• 2+ years in a data science or analytical role
• Proficient in SQL and Python
• Strong problem-solving and communication skills
• Ability to translate business problems into clear requirements

Drive customer support enhancements through data insights and cooperative efforts at Lyft.
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📌 Data Analytics Lead at Lyft (Ontario)
🏢 Socotra
📍 Ontario