Join SPS Commerce as a Strategic Customer Success Executive in Toronto, utilizing a hybrid mode. Drive executive relationships and enhance the retail supply chain management experience.

As a leader in this essential role, you'll connect with high-level executives and guide them in effective product use to achieve their business goals. Your expertise will foster strong partnerships, secure timely deliveries, and influence positive changes both internally and externally. Engage with diverse customer landscapes while leveraging your knowledge across SPS Commerce solutions for superior results.

Key Responsibilities:
• Develop strategic relationships with customer executives
• Monitor and support trading partner onboarding and adoption
• Ensure on-time product delivery and gather customer feedback




• Lead change management processes for clients and internally
• Advocate for best practices to align customer and SPS objectives

Requirements:
• Minimum 10 years in retail or account management
• Track record of successful executive engagement
• Excellent communication, planning, and project management skills
• Ability to coach and lead alongside account teams
• Entrepreneurial mindset with a focus on growth and trend analysis

Impact customer success and elevate account management at SPS Commerce in Toronto.
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📌 Strategic Customer Success Executive Role (Ontario)
🏢 SPS Commerce Canada
📍 Ontario