TouchBistro is looking for a Customer Training Specialistto partner closely with Sales to ensure smooth and successful customer launches. In this role, you’ll guide restaurant teams through hands‑on training that helps them confidently use TouchBistro POS and Payments within the context of their unique operations. You’ll play a key role in setting customers up for long‑term success by simplifying complex workflows, answering questions in real time, and ensuring teams feel supported from day one. Your focus on service excellence will drive strong product adoption, boost customer confidence, and help create loyal customer advocates.Your ImpactProject manage the implementation, configuration, and training of TouchBistro’s POS system for recent customersBuild trust with restaurant operators by understanding their needs and recommending the right solutionsPartner with internal teams including Install, Product, Development, Sales, Support, and Customer Care to deliver timely implementations and represent the customer voiceDeliver clear, comprehensive training on TouchBistro features and functionalityIdentify and recommend upsell opportunities during implementationSupport customers for long‑term success and help turn them into TouchBistro advocatesWhat You BringYou have 2 or more years of experience in project management, onboarding, or customer successYou stay organized and manage multiple projects in a fast‑paced environmentYou communicate confidently and explain complex concepts clearlyYou build rapport quickly with restaurant teams, including ownersYou set clear expectations and keep stakeholders alignedYou are excited about TouchBistro’s mission to reinvent the restaurant experienceYou are fluent in Spanish Nice to haveAs part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices.



Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.Salary Range $65,000 — $75,000 CADWhat We OfferAt TouchBistro, we are a diverse group of restaurant‑obsessed, tech‑loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.The Perks:Generous Time Off ProgramHealth, Dental, and Vision BenefitsFlexible Health and Wellness PlanParental Leave & top upEmployee Assistance ProgramProfessional DevelopmentVolunteer ProgramMonthly LunchesAbout UsTouchBistro is an all‑in‑one Point‑of‑Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy‑to‑use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.#J-18808-Ljbffr

📌 Customer Training Specialist - C$65,000 - C$75,000 A Year (Toronto)
🏢 TouchBistro
📍 Toronto