The System Engineer (SE) position is part of the response team responsible for remote or on-site service requests and assistance on routine computer support issues according to urgency. Strong customer relations and follow-up to ensure that service has been completed to the customer’s satisfaction are a must.

A (SE) is responsible for configuring, installing, troubleshooting, and repairing application and network issues for our customers. The SE must be a team player, yet work well independently, and have excellent verbal and written communication skills.

Responsibilities include working with Senior Systems Engineers to engineer solutions for IT projects as well as providing application and network administration for client support agreements. The perfect candidate would be a professional, detail-oriented, and self-motivated individual who excels at completing tasks successfully and efficiently, and lives in the Western Chicago Suburbs.

Responsibilities:

Serve as primary engineering contact on IT Support and projects

Set up and install new servers and network equipment

Identify and resolve business applications and related system issues and performance problems

Windows Server

Mircosoft O365 and Azure

SQL and SharePoint are a plus

Business applications support

Networking and wireless

Desktops and laptop support

Windows 10/Windows 11

Storage and NASSecurity is a plus

Phone system and VOIP are a plus

Troubleshoot server and workstation software and hardware

Perform hardware upgrades and swaps





Establish backup and recovery procedures

Interface with external vendors as necessary

Actively participate with other team members in planning, coordinating, and implementing project-based work

Maintain client as-built documentation

Perform other duties as assigned

Identifying and correcting security concerns

Instituting virus prevention and remediation

Support client systems on a regular, scheduled, and emergency basis

Qualifications

At least 3 to 5 years of experience that is directly related to the duties and responsibilities specified.

Network infrastructure administration of routers, firewalls, and switches is a plus.

Microsoft Windows experience, including system implementation, management, and documentation.

Ability to relay technical information to both technical and non-technical personnel.

Strong written/verbal communication skills, critical thinking, and problem-solving or troubleshooting skills.

Must possess excellent time management skills.

Ability to travel to client premises on occasions.This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks because the job requires a great deal of multitasking.

Preferred Qualifications & Experience

Bachelor’s degree in Computer Science or related discipline; equivalent experience acceptable.

Certifications are a plus.

Easy IT Support is an Equal Prospect Employer

#J-18808-Ljbffr

📌 Job Opening | System Engineer | Easy IT Support (Ontario)
🏢 Easy IT Support
📍 Ontario