Join FCC as a Manager of Customer Service Operations, leading a dynamic team to enhance client satisfaction in agriculture financing. This role combines leadership with strategic operational management in a hybrid mode.

In this position, you will steer a customer service team positioned throughout British Columbia and Northern Alberta. Your leadership will stress quality documentation and process efficiency while shaping strategies that align with overall organizational goals. Coach your team to build valuable relationships and improve service outcomes continuously.

Key Responsibilities:
• Direct a high-performing customer service team
• Reinforce consistent service delivery and performance criteria
• Prioritize team workload and employee development




• Partner with district leadership on business strategies
• Review operational compliance and performance metrics

Requirements:
• Bachelor’s degree in administration or business
• Minimum four years of related experience
• Proven leadership skills in mentoring teams
• Background in agricultural or commercial services
• Driver’s licence required for local travel

Elevate service delivery and operational excellence in agriculture through effective management and strategic development.
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📌 Manager of Customer Service Operations (Alberta)
🏢 FCC / FAC
📍 Alberta