Lead the financial services sector in Winnipeg as its Director of Operations, focusing on contact centre excellence and team leadership. Shape operational performance while ensuring client satisfaction in this on-site role.
This position involves managing a BPO program for a customer experience provider. You will report to a senior client partner, guiding strategic initiatives and driving best practices. Your expertise will directly influence operational excellence and the growth of the program in a energetic environment.
Key Responsibilities:
• Manage all contact centre operations components
• Drive best practices and growth strategies
• Deliver against KPIs while maintaining quality
• Ensure compliance with corporate policies
• Foster a work culture that motivates teams
Requirements:
• 7 to 9 years of leadership in contact centres
• Experience in BPO or financial services
• Strong analytical skills for P&L; management
• Proficiency in workforce management strategies
• Ability to navigate ambiguity and drive change
Elevate customer service standards in Winnipeg's financial landscape with your leadership expertise.
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📌 Director of Operations Financial Services Winnipeg (Manitoba)
🏢 Bilinguallink
📍 Manitoba
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