Join Sandman Hotel Group as a Guest Service Agent, providing exceptional customer service. This role offers a flexible schedule and opportunities for career growth within a welcoming work environment.
As a Guest Service Agent, you will be the face of our hotels, responsible for making first impressions count. Your primary duties include checking guests in and out, managing inquiries, and providing warm hospitality. The ideal candidate will possess excellent communication skills, a strong grasp of accounting practices, and the ability to resolve conflicts eagerly. You will be pivotal in creating memorable experiences for our guests.
Key Responsibilities:
• Check guests in and out efficiently
• Respond to inquiries and arrange transportation




• Manage phone and email reservations accurately
• Handle billing and payment processing
• Maintain a welcoming front desk environment
Requirements:
• Completion of a relevant apprenticeship program preferred
• 1 year of front desk experience
• Strong customer service and problem-solving skills
• Proficiency in Opera/Opera Cloud
• Adaptable to rapid-paced environments
Bring your customer service expertise and passion for hospitality to Sandman Hotel Group and make a lasting impact!
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📌 Guest Service Agent at Sandman Hotel (Richmond)
🏢 Sandman Hotel Group
📍 Richmond