We’re looking for a ServiceNow Senior Consultant who is experienced at working with a wide range of client stakeholders in the software application development space. This confident and articulate communicator is comfortable in front of external and internal stakeholders, operating as a trusted adviser able to lend guidance to clients.

Key Responsibilities

- The Senior Consultant is the functional and technical expert.
- Work on ServiceNow-based projects which includes designs, code reviews, best practices, solution advice etc.
- Design and implement complex solutions to meet customer requirements.
- Configure and implement custom applications/modules.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences.
- Align closely with peers to ensure delivery on time, on budget, on scope.
- Support teams working in other domains to satisfy integration needs.

Skills And Attributes For Success

- Strong written and verbal client-facing communication and presentation skills; should be comfortable interacting with clients.




- The ability to effectively team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
- Experience in preparing and delivering oral presentations.
- An interest in staying abreast of business and industry trends as it relates to ServiceNow.
- A forward thinker and self-starter that thrives on and adapts quickly to current challenges.
- A strong work ethic, an ability to manage multiple tasks and tight deadlines with confidence and ease, and a high degree of professionalism to tackle evolving, challenging and diverse client needs.
- Strong knowledge of the overall ServiceNow roadmap and experience with assisting clients to understand the myriad of options available to them.

To qualify for the role you must have

- Minimum 4-8 years of experience in software development.
- Minimum of 1-3 years of ServiceNow implementation experience in complex environments.
- Minimum of 4+ years of technology experience, including development, implementation, and maintenance of large-scale systems.
- Proficient in all phases of the Application Development lifecycle with experience in an agile environment.
- Ability to travel up to 50% OR Ability to work outside of local time zone.




- Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively.
- Strong understanding of ServiceNow platform architecture, applications, and modules.
- Experience with integrations between ServiceNow and other tools/systems.
- Excellent verbal and written communication skills, with experience interacting with clients at multiple levels.
- Ability to work independently and manage multiple task assignments.
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.
- ServiceNow certifications are preferred.
- Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.

Ideally, you’ll also have

- CTA certification or pursuing a CTA certification will be a plus.
- Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles.
- Experience with security operations.
- Previous experience with regulatory or compliance based technical solution delivery.

What We Look For

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy, this role is for you.

What We Offer

- $88,000 to $132,000 (Vancouver & Toronto)
- $80,000 to $120,000 (Victoria)

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📌 Senior Consultant- ServiceNow Developer (Victoria)
🏢 EY
📍 Victoria