Become a pivotal part of Agfa's support team as a Remote Customer Support Analyst, Tier 1. Focus on delivering technical assistance to users while ensuring high customer satisfaction through effective solutions.
As a Tier 1 Customer Support Analyst at Agfa, you will leverage your technical knowledge to provide exceptional remote support to customers, Field Engineers, and Sales teams. With a strong foundation in IT-Infrastructure Solutions, you will document solutions in our knowledge database and manage escalations efficiently, ensuring timely responses and satisfaction. Join a company that values innovation and professionalism in customer care.
Key Responsibilities:
• Provide remote consultation and technical expertise to customers
• Utilize support software for efficient call logging




• Document solutions in the knowledge database
• Manage escalations to higher-level support teams
• Maintain expert knowledge of Agfa’s products and technologies
Requirements:
• Bachelor's in Computer Science or related field
• Three years in technical support, including Healthcare IT
• Robust knowledge of networking and operating systems
• Experience with HL7 or DICOM preferred
• Excellent communication skills for customer interaction
Elevate your career in technical support with Agfa, providing essential assistance and expertise in a thriving healthcare environment.
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📌 Remote Customer Support Analyst at Agfa (Toronto)
🏢 Agfa-Gevaert
📍 Toronto