Join Thermea Spa Village Whitby as a full-time Operations Manager focused on customer experience. Create memorable moments while leading a passionate team in a unique wellness workplace.
As the Operations Manager, you will oversee guest experiences at Thermea Spa Village, building on five years of relevant industry experience, with at least three in a leadership role. Your mission is to ensure that every guest leaves feeling rejuvenated and satisfied, maintaining high standards in service and team collaboration.
Key Responsibilities:
• Ensure the spa operates smoothly during all member interactions
• Develop and enforce guest experience standards
• Resolve guest complaints effectively and efficiently




• Mentor and support the Guest Experience Supervisor team
• Monitor inventory and departmental performance metrics
Requirements:
• College diploma in hospitality or tourism preferred
• Minimum five years experience in wellness or hospitality
• Proficient in MS Office and relevant software systems
• Strong organizational and planning abilities
• First Aid/CPR certification is a plus
Elevate the guest experience through leadership and dedication at Thermea Spa Village Whitby.
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📌 Guest Experience Operations Manager in Whitby
🏢 Thermea
📍 Whitby