Join JD Sports as a Bilingual Customer Experience Representative, based in Vancouver, to provide stellar support and elevate our customer service standards. Leverage your bilingual skills to assist shoppers across all communication platforms.
This role focuses on enhancing the customer journey in JD Sports’ agile retail environment. You will be responsible for efficiently responding to customer needs and optimizing order funnels to achieve high satisfaction and retention rates. Your proactive nature and problem-solving skills will contribute to innovative support strategies.
Key Responsibilities:
• Address customer inquiries promptly via all channels
• Maintain up-to-date customer information and orders




• Process orders efficiently for smooth shipping and handling
• Develop new strategies for increased customer retention
Requirements:
• Minimum 1 year in a customer service or related field
• Full professional proficiency in French and English
• Experience with digital sales and E-Commerce
• Exceptional organizational skills and attention to detail
• Proficient in Microsoft Office applications
Elevate the customer experience with JD Sports while utilizing your bilingual talents.
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📌 Customer Experience Representative Bilingual Role (Vancouver)
🏢 JD Sports Canada
📍 Vancouver