Project Overview

The City of Toronto Technology Services Division requires a Business Analyst with specialized expertise in web portals, client facing applications, and on-line service delivery to support the Public Digital Evolution Project. The Business Analyst will support the modernization of the City’s Home Page user experience and service capabilities, including areas such as: User Navigation, Search Interface and Capabilities, Content Categorization and Service Requirements, Accessibility, AI Capabilities, Coordination with business units, cybersecurity, application owners, and technical teams. The BA is expected to work within an enterprise, multi application setting under accelerated timelines.

Key Responsibilities

- Lead requirements gathering sessions with business, technology architecture and application development teams.
- Document business requirements (BRD), functional and non‑functional requirements, epics/user stories, and acceptance criteria for Agile methodology.
- Perform gap analysis between current processes and desired future state architecture and capabilities.
- Produce detailed current state and future state process maps, system interaction diagrams, and data flow diagrams.
- Ensure requirements align with design and accessibility standards and security policies.
- Facilitate workshops, interviews, and working sessions with internal and external stakeholders.
- Translate complex technical concepts into business language and vice versa.
- Support sprint planning, backlog refinement, and participation in Agile ceremonies.
- Collaborate with QA teams to validate requirements coverage and test case completeness.
- Collaborate with UX and service designers to translate user needs from wireframes, user stories,



and content design into clear business requirements for development and business teams.
- Participate in solution design discussions, ensuring business needs are met.
- Maintain project documentation, traceability matrices, RAID logs, and weekly status reports.
- Provide clear and actionable communication to project leadership.
- Support Product Owner to define backlog priority and document the requirements.
- Document user stories/epics/tasks/acceptance criteria in Jira/Confluence to represent business functional and non‑functional requirements.
- Ensure stories meet quality standards, including definition of done before being brought into a sprint.
- Capture backlog refinement notes, clarifying technical details agreed upon refinement sessions.
- Contribute to test plans, test cases and validation of requirements.
- Document current state and future state process models.

Qualifications & Requirements

REQUIRED

- Must be able to work 3 days onsite per week in Toronto.
- Post‑secondary education in business, computer science, or a related discipline or an equivalent combination of education and experience.
- Minimum 5+ years of Business Analyst experience in large, complex enterprise environments.
- Demonstrated ability to gather, document, and validate business and technical requirements (epics/user stories, BRD, FRD, NFR).




- Demonstrated experience working in Projects with Agile delivery methodologies, including participation in sprints, backlog refinement, sprint planning, stand‑ups, sprint reviews and retrospectives.
- Experience facilitating stakeholder workshops, interviews, and requirements sessions across multidisciplinary teams.
- Strong skills in process mapping, workflow modelling, and producing current state and future state diagrams.
- Ability to translate business needs into clear requirements for technical and project teams.
- Previous experience working closely with UX designers to document user needs.
- Proficiency in BA toolsets such as Jira, Azure DevOps, Confluence, and process modelling tools (e.g., Visio).
- Experience supporting testing phases, including reviewing test cases, validating requirements coverage, and contributing to UAT planning.
- Understanding of SDLC over Agile and Hybrid delivery methodologies.
- Experience analyzing and documenting business processes related to digital services or customer facing workflows.
- Ability to manage competing priorities in fast paced project environments (including urgent backfill scenarios).
- Solid problem-solving skills with the ability to develop clear, actionable recommendations that support project objectives.

NICE TO HAVE

- Public Sector Experience: Preferred

Key Skills & Competencies

Agile, Jira, Confluence, Azure DevOps, Visio, Process Modelling, Gap Analysis, Process Mapping, Workflow Modelling, Data Flow Diagrams, System Interaction Diagrams, Requirements Gathering, BRD, FRD, NFR, User Stories, Epics, Acceptance Criteria, SDLC, Hybrid Delivery, Test Cases, UAT, UX Design, Wireframes, Content Design, Accessibility, AI

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📌 Business Analyst - Intermediate (Toronto)
🏢 GovTech Talent Solutions
📍 Toronto