Join Terminal as their first Customer Success Manager, impacting enterprise accounts through strategic activations and measurable outcomes in Toronto. Drive time-to-value and build essential playbooks for successful customer journeys.

As a key member of Terminal’s team, your focus will be on activating enterprise customer accounts. This senior role emphasizes ownership of the time-to-value metric, ensuring clients derive real value quickly. You will collaborate closely with a Strategic Account Manager and a Customer Engineer, leading customer engagement from contract signature to production.

Key Responsibilities:
• Drive time-to-value from contract to production certification
• Develop structured success plans and quarterly reviews
• Set proactive communication cadences with clients




• Build foundational CSM playbook and templates
• Ensure stakeholder alignment across customer organizations

Requirements:
• Proven success in customer management at a technical product company
• Experience with Fortune 500 multi-stakeholder environments
• Understanding of data pipelines and technical aspects
• Exceptional communication skills with executives
• High urgency in driving customer activation

Deliver impactful change in customer success with data-driven strategies at Terminal in Toronto.
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📌 Customer Success Manager in Toronto (Ontario)
🏢 Withterminal
📍 Ontario