Join HCLTech in Mississauga, ON, as an Onsite IT Support Engineer, focusing on vital user and infrastructure support. This position demands strong troubleshooting skills across various technologies, including manufacturing systems.

As an Onsite IT Support Engineer, you will provide essential support for desktops, mobile devices, and shop-floor technologies like PLCs and RF scanners. You'll be responsible for handling incidents in ServiceNow and performing infrastructure maintenance. This role requires dealing with critical IT challenges and ensuring seamless operations across multiple environments.

Key Responsibilities:
• Support desktops, laptops, printers, and mobile devices onsite
• Troubleshoot hardware and software issues effectively




• Manage ServiceNow incidents while meeting SLAs
• Offer Smart Hands intervention for network devices
• Maintain and document technical knowledge base

Requirements:
• 5+ years in onsite IT support
• Solid skills in Windows 10/11 and Active Directory
• Expertise with OT technologies and managed print services
• Experience with ServiceNow and ITIL processes
• Strong communication and documentation abilities

Utilize your technical skills at HCLTech, making a difference in enterprise IT support.
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📌 HCLTech Onsite IT Engineer Role (Ontario)
🏢 HCLTech
📍 Ontario