Become a key player at Riverside Natural Foods Ltd. as a Customer Service Specialist. This role offers the chance to manage customer orders and strengthen relationships in a values-driven setting.

As a Customer Service Specialist, you'll serve as the primary operational contact for customers, ensuring their needs are met from order placement to invoicing. You'll collaborate with various teams, including Logistics and Sales, to resolve issues and enhance service quality. Experience the impact of your work as you contribute to improving order management and customer satisfaction while embodying Riverside's core values.

Key Responsibilities:
• Manage customer orders throughout the order-to-cash lifecycle
• Serve as primary contact for customer inquiries and issues




• Monitor inventory and coordinate with Planning teams
• Collaborate with Logistics for delivery execution
• Investigate EDI exceptions and resolve claims

Requirements:
• 2-5 years in customer service or related fields
• Experience in CPG or food industry preferred
• Knowledge of order management and fulfillment processes
• Proficiency in SAP and ERP systems
• Strong communication skills with customers

Drive customer satisfaction and operational excellence as you support Riverside's mission to make the world better.
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📌 Customer Service Specialist at Riverside (Manitoba)
🏢 Prelude Growth
📍 Manitoba