Join Cencora as a Caseworker and support vital patient services across Canada. Enhance your career in healthcare with case management and customer support responsibilities.
This Caseworker role at Cencora, within our Innomar Strategies division, focuses on patient and provider support through comprehensive case management. You'll implement call-center solutions addressing funding and access issues while ensuring compliance through diligent monitoring and follow-up. This position offers the chance to engage with healthcare professionals and make significant contributions to pharmaceutical research initiatives.
Key Responsibilities:
• Manage and adhere to assigned case protocols
• Provide telephone support regarding patient assistance
• Document all activities within company databases
• Attend training for case management and product knowledge
• Collaborate with team members for effective case management
Requirements:
• Minimum one year of related customer service experience
• Must be bilingual in French and English
• Robust problem-solving and communication skills
• Ability to work with automated systems
• Detail-oriented with excellent organizational abilities
Bring your expertise and compassion to Cencora and help improve lives through dedicated patient support.
#J-18808-Ljbffr