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Operational Support Team Lead (Overpayments)
Job Title:Operational Support Team Lead (Overpayments) Job Requisition ID:77207 Ministry:Assisted Living and Social Services Location: Edmonton or Calgary Full or Part-Time:Full Time Hours of Work:36.25hours per week Permanent/Temporary: Temporary (1 Year) Scope: Open Competition Closing Date: August 10, 2026 Classification: Program Services 4 Salary: $3,148.20 to $4,126.82 bi-weekly ($81,884.68 - $107,338.58/year)

The Ministry of Assisted Living and Social Services (ALSS) leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website: https://www.alberta.ca/assisted-living-and-social-services .

Employment and Financial Services (EFS) Division is responsible for policy development and delivery of employment and income services including contracted employment services, career resources, and the Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs.

Role Responsibilities
Reporting to the Program Integrity Manager of the ISIU and working in collaboration with the ISIU Management Team, the Team Lead manages and participates in the Program Integrity related work of the unit.

The Team Lead is responsible for the direct supervision of operational support completing overpayments and administrative members, coordinating the work of members and utilizing good supervisory practices to develop and maintain an effective, focused and professional team. The position represents the ISIU at overpayment appeals.

This position provides leadership for implementation of business unit goals and strategies and leads change by translating broad organizational strategy into meaningful functional actions and information for members of the investigation team.

This role provides the opportunity to consult, collaborate, and build relationships with stakeholders, both internally and externally. This will improve the exchange on information on trends and process improvements. Due to the nature of the work,



interactions with program clients can be challenging and at times adversarial, therefore well-developed skills in communication, problem solving, and professional conduct are very important for success in the role.

As a Team Lead, you will be playing a significant role in establishing and maintaining a work environment that is conductive to employee satisfaction and productivity. The ability to de-escalate confrontational situations will be a key attribute of the role.

To be successful in this role, the candidate must possess the following:

Decision making ability based on sound judgment and fairness.

A high degree of professionalism and initiative.

Ability to work independently.

Excellent organizational skills to balance multiple tasks and prioritize.

Good writing and summarizing skills, including accurate spelling, grammar and punctuation.

Effective listening skills and the ability to provide appropriate verbal and written communications.

Be adaptable to change and have a high degree of problem-solving skills and solid judgment to identify appropriate solutions.

Effective case management and time management skills are essential to the position.

Proficient knowledge and experience with Microsoft Office products, Information technology systems/programs, and records management.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this prospect and to be prepared to demonstrate them during the recruitment process.

As a Team Lead – Operational Support (Overpayments), in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:

Agility - Demonstrated ability to manage and adapt to change. Ability to manage human, financial,



and physical resources within an operating environment.

Drive for Results - Leadership skills, including demonstrated ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.

Develop Self and Others - Proven ability to foster partnerships and to achieve organizational goals within an organization.

Build Collaborative Environments - Strong track record in establishing and maintaining effective working relationships with internal and external stakeholders.

Develop Networks - Ability to foster a climate of cooperation amongst, and build solid relationships with public agencies, government, committees and other partners.

Systems Thinking - Effective leadership abilities combined with a strong commitment to operating within a team environment and the ability to motivate and inspire others to achieve common goals.

Creative Problem Solving - Excellent analytical and decision-making skills

Qualifications
University graduation in a related field plus 4 years progressively responsible related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

1 year of education for 1 year of experience.

1 year of experience for 1 year of education.

Income Support and/or AISH Program Experience.

Knowledge of the following legislation:

Income Employment Supports Act and Regulations (IS)

Assured Income for the Severely Handicap and Regulations (AISH)

Persons with Developmental Disabilities (PDD)

Family Support for Children with Disabilities (FSCD)

Emergency Management Act

Notes
A cover letter must accompany your application.

This is a temporary full-time position, 36.25 hours per week, Monday to Friday.

The position is based in Edmonton or Calgary.

The final candidate will be required to undergo a security screening.

Candidates must be eligible to work in Canada and live in Alberta.

Links and information on what the GoA have to offer to prospective employees:

Positive workplace culture and work-life balance.

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📌 Operational Support Team Lead (Overpayments) (Alberta)
🏢 Government of Alberta
📍 Alberta