Mazzei Electric started in Nanaimo, BC in 1994. We started as a small family-run company that focused on commercial service contracts. We now have a variety of multi-family residential, commercial, institutional, and light industrial projects across the province, complimented by our service departments that offer residential and commercial service and maintenance. We currently operate across Vancouver Island, throughout the Okanagan, and in Northern BC.

Why work here? You will be part of a growing team that is proud, dedicated, and still stays true to the family-run company feeling. When we ask our employees why they like working here, the #1 answer is always the people. Our team is knowledgeable, safety focused, and the comradery is second to none.

Mazzei Electric offers a competitive salary, profit sharing, a company vehicle, extensive health and dental benefits that we pay the premiums for, RRSP matching, paid training and development, recognition programs, an annual apprentice scholarship, fun staff events, opportunities for advancement, and a safe and inclusive work environment. We also have a growing Employee Perks program that includes discounts on vehicle repair/parts, retail stores, and gym memberships.

We have won numerous awards including Victoria’s #1 Best Electrician, Nanaimo’s Best Electrical Contractor, VICA’s Employer of the Year, BCCA Builder’s Code Contractor of the Year, VICA’s Safety Excellence Award, and have been named as one of Canada’s Fastest Growing Companies.

We are currently hiring for a Service Manager in Kelowna. Compensation is between $90,000 to $100,000 a year. In addition, we offer health and dental perks after three months, profit sharing, a company vehicle, RRSP matching after one year, and a variety of other perks!

AREAS OF RESPONSIBILITY:

Oversee the administrative, operational, and customer service functions of the Service Department

Promote a strong,



collaborative service team through coaching, mentorship, and team-building initiatives

Maintain open, professional, and positive communication, both written and verbal, with employees, internal departments, customers, and vendors

Ensure appropriate staffing levels and effective workload distribution to meet customer demand and business objectives

Participate in and support business development initiatives to grow Mazzei Electric’s service market share within the region

Ensure compliance with company policies and procedures and recommend improvements as required

Ensure full compliance with the company safety program and applicable regulations

Manage the efficient operation of the Service Department, including expense control and cost management

Provide proactive and responsive leadership to all service personnel, including hiring, onboarding, training, performance management, career development, and safety oversight

Organize and present monthly technical meetings

Work closely with the Service Coordinator to schedule technicians, service calls, and departmental meetings

Conduct annual performance reviews and support continuous development planning for service personnel

Analyze service productivity, performance metrics, and workflows; recommend and implement improvements to enhance customer service, efficiency, and profitability

Maintain high-quality service delivery while ensuring productivity and profitability targets are achieved

Review and approve equipment and replacement requests

Organize, coordinate,



and schedule all maintenance, replacement, and customer service work orders

Provide technical support or assign assistance to technicians as required to ensure quality workmanship and customer satisfaction

Perform other duties as required to support departmental and organizational objectives

Qualifications:

Red Seal Journeyperson Electrician certification with a valid FSR-B designation

Proven experience managing electricians and/or service technicians within a residential and commercial electrical service and maintenance environment, preferably in a multi-branch operation

Experience in service management and dispatch, including the use of scheduling software and Microsoft Office/Outlook

Demonstrated estimating and pricing abilities supporting accurate quoting and profitability

Solid understanding of financial management, including margins, profitability, cost control, and budgeting

Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical, operational, and service-related issues

Effective mediation and conflict-resolution skills, with the ability to address employee, customer, and stakeholder concerns professionally

Strong written, verbal, organizational, and interpersonal communication skills with a high level of attention to detail

Thorough understanding of electrical concepts, practices, and procedures, including the ability to interpret the Canadian Electrical Code (CEC), safety regulations, building codes, and applicable lighting systems

Working knowledge of electrical applications, permitting processes, and electrical maintenance practices

Experience using Accubid is considered an asset

Experience using Jonas Enterprise is considered an asset

Valid driver’s license with a clear driver’s abstract

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📌 Electrical Service Manager (British Columbia)
🏢 Mazzei Electric
📍 British Columbia