Elevate guest interactions as the Guest Experience Leader at Valhalla Hotel & Conference Centre. This managerial role is essential for delivering high-quality service and optimally managing front office operations.

As a Guest Services Manager, you will be key in ensuring all guests receive outstanding experiences while coordinating training for team members. You will also be responsible for strategies to enhance guest satisfaction and boost hotel revenue. Your leadership will create a positive work environment that motivates staff and fosters teamwork.

Key Responsibilities:
• Foster exceptional service culture among staff members
• Ensure personal recognition and prompt service for all guests
• Address guest complaints with effective service recovery




• Drive revenue growth, focusing on occupancy and RevPar
• Maintain thorough training programs for Guest Services staff

Requirements:
• Proficient in Microsoft Office and hotel management systems
• Strong organizational skills and ability to perform under pressure
• Effective communication skills in written and verbal forms
• Class G Drivers License required
• Willing to work flexible schedule, including weekends

Lead the way to exceptional guest experiences at Valhalla Hotel in Thunder Bay.
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📌 Guest Experience Leader - Valhalla Hotel (Ontario)
🏢 Silver Hotel Group
📍 Ontario