Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Finning Canada | Edmonton Regional Distribution Centre (RDC) | Edmonton, AB
Finning Canada is seeking a customer-focused and solution-oriented Journeyperson Parts Counter Salesperson to join our team at the Edmonton Regional Distribution Centre (RDC).
This is a full-time position working Monday to Friday, 40 hours per week.
In this role, you will provide exceptional parts, inventory, and customer service support to both internal and external customers. You will develop and maintain strong customer relationships while supporting front counter, telephone, email, shop, and branch parts requirements.
If you enjoy solving problems, building relationships, and working in a fast-paced environment where safety, integrity, teamwork, and customer service are valued.
Job Description: What You Will Do Support all parts functions, including parts sales, inventory control, sourcing, and ordering of parts
Develop and maintain customer relationships through front counter sales and shop parts support
Provide parts sales and service support via phone, email, and in-person interactions
Pull and process customer and branch parts orders accurately and efficiently
Process parts returns, credits, and perform core inspections
Sort, receive, and bin incoming inventory
Pack, label, and prepare parts orders for shipment
Participate in inventory management activities and special projects as required
Support call quality and performance initiatives
Contribute to a safe work workplace through active participation in Health and Safety programs
Support Employee Experience Survey (ESS) and Net Promoter Score (NPS) initiatives




Additional Responsibilities May Include Sourcing Caterpillar and non-Caterpillar parts
Hydraulic hose assembly
Procurement of non-Caterpillar parts
Managing backordered parts and communicating updates to customers
Supporting other parts and warehouse functions as required
What We're Looking For Required Qualifications Red Seal Journeyperson Parts Technician Certification
Previous experience in parts operations, warehouse environments, parts sales, front counter sales, or customer service
Strong customer service and relationship-building skills
Ability to work effectively in a fast-paced environment and manage multiple priorities
Excellent communication and problem-solving abilities
Ability to handle difficult situations and resolve customer concerns professionally
Self-motivated with the ability to work independently and as part of a team
Strong computer skills and familiarity with business systems and software
Positive attitude and commitment to maintaining respectful working relationships
Preferred Qualifications The following experience would be considered an asset:
Caterpillar product knowledge
Shop parts experience
SIS
AIMS
Antares
SIMSi
InfoCast
Lawson M3
Landmark Smart Office
M3 Sales Automation
Microsoft Office Suite
Why Join Finning? Work for the world's largest Caterpillar dealer




Competitive compensation and benefits package
Ongoing training and development opportunities
Career growth within a global organization
Supportive and team-oriented workplace culture
Strong commitment to employee safety and well-being
Union Information This position is covered by a Collective Agreement.
Successful candidates will be required to become members of the Union associated with this position upon hire. Union dues will be deducted in accordance with the Collective Agreement. All terms and conditions of employment, including wages, hours of work, overtime, and other employment provisions, will be governed by the applicable Collective Agreement.
If you're a Journeyperson Parts Technician who takes pride in delivering exceptional customer service and enjoys working in a collaborative, fast-paced environment, we encourage you to apply today.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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📌 Parts Journeyperson (Alberta)
🏢 Finning
📍 Alberta