Elevate customer support as a Senior Customer Service Representative in Intact’s Accident Benefits department. Work within a hybrid mode to provide exceptional service during every call.

In this Senior Customer Service Representative role, you will engage in claims intake for automobile accidents, ensuring a positive experience for injured parties. With a minimum of one year in customer service, you will utilize strong communication and negotiation skills while documenting essential claims information. Your contribution will significantly impact customer satisfaction in a rapidly growing team.

Key Responsibilities:
• Manage inbound and outbound customer calls effectively
• Explain the claims process and available coverages clearly




• Identify exposures and prepare recommendations for adjusters
• Assign claims to the appropriate adjusters within teams
• Connect claimants with preferred clinics and services

Requirements:
• Minimum one year experience in a customer service role
• Strong communication and critical thinking skills
• Ability to work in a paperless environment
• Attention to detail with data entry skills
• Commitment to professional self-development

Bring your experience in customer service and a passion for helping others to the growing team at Intact.
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📌 Senior Customer Service Representative at Intact (Ontario)
🏢 Intact Financial
📍 Ontario